System Support Engineer 2
- Team Computers
- 2 - 4 years
- North Goa
- 1 month ago
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Job Description
Job Summary:
We are looking for a Level 2 System and Network Engineer with around 2 years of hands-on experience to support, maintain, and enhance our IT infrastructure. You will handle escalated issues, perform system and network administration tasks, and work closely with senior engineers to ensure smooth operations.
Key Responsibilities:
- Handle Level 2 support requests for system and network-related issues.
- Manage user accounts, permissions, and groups in Active Directory.
- Perform routine system maintenance tasks such as patching, updates, and backups.
- Configure, monitor, and troubleshoot switches, routers, firewalls, and wireless access points.
- Support Office 365 administration (Exchange Online, SharePoint, Teams).
- Troubleshoot and support VPN connections and remote access services.
- Monitor system and network performance using standard tools.
- Document troubleshooting steps, configurations, and resolutions.
- Escalate unresolved issues to Level 3 engineers with detailed information.
- Contribute to process improvement and IT best practices.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 2+ years of experience in IT system and network support roles.
- Good working knowledge of Windows Server, Active Directory, DNS, DHCP, and networking fundamentals (TCP/IP, VLANs, VPNs).
- Experience with firewall devices (e.g., Fortinet, Palo Alto, Cisco) is a plus.
- Familiarity with virtualization platforms like VMware or Hyper-V.
- Basic understanding of IT security principles.
- Good analytical and problem-solving skills.
- Strong communication and customer service orientation.
Preferred Certifications (Nice to have):
- CompTIA Network+
- Microsoft Certified: Azure Fundamentals or M365 Fundamentals
- CCNA (Cisco Certified Network Associate)
Interested candidates can share their CV to va***********i@te**********s.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: Team ComputersLocation(s): North Goa
Keyskills: Switching 365 Administration Routing Firewalls
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Team Computers Pvt. Ltd. Team Computers Pvt. Ltd. Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country. At Team, we look at ourselves as a bridge between the wo...
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