Senior Assistant Vice President
- EXL
- 12 - 20 years
- Pune
- 8 months ago
- Email to a friend
- Report this job
Job Description
Group EXL Digital
Sub Group EXL Digital Common
Organization EXL Digital Common
LOB Digital Delivery Practice
SBU Delivery Management
Country India
City Pune
Center IN Pune C4
Skills
Skill
Retail - Customer Experience and Marketing Leadership Problem Solving Transformational Leadership Business Development
Minimum Qualification
Graduation
Certification
No data available
Job Description
Process Improvement Function:
- Leads high impact / significant process improvement and transformation projects using Lean, DMAIC and other Six Sigma methodologies like DFSS etc. Develop a detailed project plan to monitor and track progress. Highlight risks and issues throughout the project lifecycle to respective business owner
- Proven experience of driving process transformation for contact center processes
- Manage multiple program areas in client area- track delivery against program objectives and implement proposals to improve program services and efficiencies
- Highlights risks and issues throughout the project life cycle to respective business unit leader
- Leverage data/analysis to better understand customer contact needs & to optimize our support strategies to provide an unparalleled level of quality
- Support ongoing RFP/RFI from quality & process improvement perspective
- Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements of the process starting from Migrations up to BAU state.
- Work closely with clients, operations and analytics team to identify issues or bottlenecks within operations process and come up with strategic solution to increase efficiency and effectiveness of the process by sharing best practice, driving standardization and drive onshore/ offshore improvement projects
- Execute business-wide initiatives- define project plans, assemble resources. Manage implementation activities and develop all processes associated with program rollout and ongoing support
- Provides innovative solutions, mentor improvement projects; trains and coaches Green Belts and Black Belts on improvement projects.
- Responsible for developing process improvement strategy
- Conduct process diagnostics/ brainstorming sessions to identify the process improvement opportunities at client / engagement level, planning and execution of projects and managing process improvement program
- Identifying Digital tool implementation, point automation opportunities
- Support in process enhancement to ensure effectiveness and implement strategy to better customer experience
- Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking
- Active participation in client visits, showcasing process transformation case-studies
- Sr. Manager, AVP, VP, SVP
- Sr. Manager, AVP, VP, SVP, Sales Leads, Business Leads
- Analytics and Technology Teams (Technology App, Service Delivery, AA&R and ISG)
Client for digital transformation and potential clients during RFP
Digital Solution Center
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Head - EngineeringEmployement Type: Full timeContact Details:
Company: EXLLocation(s): Pune+ View Contact
Keyskills: Assistant Vice President
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