Mega Drive At Sutherland For Customer Service I Us Rot Shift

Job Description

Mega Walk- in drive - Hiring for International Voice Process Customer Support (Night Shift)

We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently.

Key Responsibilities-

• Provide voice-based support to international customers.
• Handle and resolve customer queries effectively and efficiently.
• Comfortable working in 24/7 rotational shifts including night shifts.
• Adhere to process requirements and achieve performance targets.

Preferred Candidate Profile:

• Excellent English communication skills (verbal and written).
• Comfortable in a fast-paced, dynamic work environment.
• Basic proficiency in MS Office (Outlook, Word, Excel).
• Strong keyboarding and PC navigation skills.
• Team player with a positive and professional attitude.
• Ability to meet and exceed performance metrics.
• Comfortable to work in rotational shift (24*7).

Salary Range: 18,000 28,000 per month (based on experience & performance)
Shift: 24x7 rotational with 2 rotational offs per week

Benefits-

Lucrative performance-based incentives

Medical Insurance coverage

Cab facility provided for convenient travel

Travel Allowance included

Work-life balance with 2 rotational weekly offs

Location Eligibility (Travel Boundaries):
Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply:

• Central Line: Kalyan to Sion
• Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur)
• Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)

Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708.

Walk-in timing 12.00 PM to 7.00 PM

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Keyskills:   Customer Service Us Voice Process International Voice Process Inbound Voice Process Bpo Customer Service CSE Bpo Voice Solving Queries Customer Handling Voice Support International BPO