Hiring | Toll free (Client Support) | 99acres
- Info Edge
- 0 - 2 years
- Noida, Gurugram
- 9 months ago
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Job Description
About BU: 99acres.com
99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting, and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects.
Job Objective: Objective of this role is to provide smooth post-sales experience to the clients via coordinating with multiple departments to ensure progress and updates on the agreed:
Role & responsibilities:
- Handling calls (inbound calling process) for already acquired HNI clients with post-sales handholding and deliverables
- Understanding the client's campaign and coordinating the same with various internal stakeholders including design, product, operations etc. to ensure smooth functionality of the advertisement product / online listing
- Creating a high trust value proposition and making clients understand the various product offerings and the functionalities of the 99acres website
- Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT
- Coordinating with other departments daily and following up with them diligently
- Working on different CRM's and reporting tools ensuring productivity and quality standards are being met as expected
Preferred candidate profile:
- Ability to handle 50-60 inbound calls a day
- Excellent verbal and written communication skills
- Flexibility with rotational offs
- Client handling skills
- Interpersonal skills
Desired Skills:
- 6 months - 2 years of prior working experience in handling customers within voice / inbound processes
- Good with MS office to capture and understand customer feedback in real time
- Knowledge of various online property portals
Perks and benefits
Bus shuttle from botanical garden
Job Classification
Industry: Facility Management ServicesFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Info EdgeLocation(s): Noida, Gurugram
Keyskills: Customer Support Inbound Customer Service Handling Customer Queries Post Sales Support Inbound Calls Calling Handling Client Calls Query Resolution Outbound Calling Client Support Calls Handling Client Servicing Customer Queries
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