Associate Solutions Engineer
- MoEngage
- 0 - 3 years
- Bengaluru
- 2 years ago
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Job Description
- Continuous learning on the end to end product and exposure to our cutting edge tech stack.
- Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters
- The prime and critical focal point for the company.
- Be part of growing team and has immense visibility across the organization
- Flexible culture and all doors open to drive ownership and leadership.
- Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder.
NOTE: This is not a developer profile and does not involve coding.
Responsibilities
- Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
- Communicating effectively (both verbal and written) with our customers and internal stakeholders
- Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
- Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets
- Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
- Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
- Communicating well with different audiences (developers, technical and non-technical users)
- Should be flexible to work in shifts based on business requirements, including night shifts
Preferred Skills:
- Adept in any one or more programming languages like Python, Java, Javascript, Angular, React, HTML/CSS
- Exposure to Linux/Unix operating systems and REST API
- Exposure to Database (SQL/Mongo) would be a huge plus
- Exposure and hands on experience in one of the following like AWS,Kafka and ElasticSearch would be highly preferred
- Excellent communication skills in written and spoken English
Job Classification
Industry: Advertising & MarketingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Blockchain Quality Assurance EngineerEmployement Type: Full timeContact Details:
Company: MoEngage Location(s): Bengaluru+ View Contact
Keyskills: Unix Cloud computing Automation Linux Coding Javascript HTML Troubleshooting Customer engagement
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