Senior Quality Manager II
- NCR Corporation
- 17 - 19 years
- Hyderabad
- 8 months ago
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Job Description
- Define and implement the QA strategy for new product rollouts, pilot store readiness, and customer-specific integrations.
- Own and lead all quality-related activities from lab setup to customer pilot validation.
- Collaborate with product management, engineering, and customer lab teams to ensure all features meet functional, CX, and performance expectations.
- Drive test planning, manual and automated test execution, and defect management for all NPI projects.
- Develop reusable test frameworks for community-source-enabled and core product features.
- Lead QA governance reviews, ensuring compliance with internal standards, customer SLAs, and regulatory requirements.
- Mentor and lead a growing team of QA engineers and test automation experts.
- Interface with Professional Services (PS) and Support to define test coverage for wider rollouts.
- Ensure regression, integration, and end-to-end testing are complete for each pilot release.
- Define and track QA KPIs including defect leakage, test coverage, and pilot release quality.
- Document and maintain test plans, test cases, and QA sign-off reports for pilot customers.
- Bachelor s or master s degree in computer science, Engineering, or related field.
- 17+ years of experience in QA, with 9+ years in a managerial capacity.
- Strong knowledge of testing methodologies for distributed systems, microservices, and cloud-native applications.
- Experience working in NPI or pre-production environments involving lab validation and customer pilots.
- Expertise in test automation tools like Playwright, Cypress, or Postman; hands-on experience with automation frameworks is required.
- Understanding of DevOps, CI/CD pipelines, and version control (Git, GitHub Actions).
- Experience in retail or embedded systems (POS, self-checkout, etc.) is highly desirable.
- Excellent communication skills to manage stakeholder expectations and lead cross-functional quality discussions.
- Passion for process improvement and driving high-quality customer experiences.
- Ability to work under tight deadlines in a fast-paced, cross-functional team.
- Proactive in identifying risks and implementing mitigation plans early in the QA cycle.
- Strong analytical and documentation skills to support transparent, audit-ready QA practices.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: QA Team ManagerEmployement Type: Full timeContact Details:
Company: NCR CorporationLocation(s): Hyderabad
Keyskills: Computer science Product management QA Pilot Operational excellence Process improvement Analytical Test cases Recruitment Auditing
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