Helpdesk Representative - IM(ATM Monitoring) @ NCR Corporation

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Helpdesk Representative - IM(ATM Monitoring)

NCR Corporation
1 - 4 years
Mumbai
8 months ago
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Job Description

locationsMUMBAI, INDtime typeFull timeposted onPosted 13 Days Agojob requisition idR1147592.

Works directly with customers to resolves recurring or standard problems

Generates daily and weekly incident reporting

Reviews incident history to determine recurring faults

Allocates engineer appointment times for jobs requiring multiple resources on-site

Coordinate project start up activities

Updates work orders and provides status information

Assigns and distributes workload of CEs to meet SLAs across broader areas.

May responds to escalated calls

Participates in product set or customer base training

May implements remote fixes relying on guided search for diagnosis across multiple products

Allocates engineer appointment times for jobs requiring multiple resources on-site

Handles planning and installation schedule assignments across large geographic territoryOffers of employment are conditional upon passage of screening criteria applicable to the job.

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Back End Developer
Employement Type: Full time

Contact Details:

Company: NCR Corporation
Location(s): Mumbai

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Keyskills: orientation im helpdesk recruitment applicant tracking system financial institutions head hunting ats screening incident reporting requisition operational efficiency sourcing talent acquisition it recruitment technical recruitment atm

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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NCR Corporation

At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and h...

Helpdesk Representative - IM(ATM Monitoring) @ NCR Corporation

Home > Software Development