Application Support Engineer @ Harjai Computers

Job Description

Experience: 

 
1 to 5 years of experience in Application Support at L1 level. 
 

Roles & Responsibilities 

• This support level receives inbound requests through channels like On Call phone, Web forms, email, Teams Chat, or any other means based on a documented process.  
• 1-5 years of relevant experience in technical customer support, with a strong customer interaction experience 
• Good troubleshooting & debugging skills 
• Strong documentation skills 
• Write complex SQL Queries and provide resolution of customer 
• Manage database reconciliation between integrated applications 
• Learn application functionality and Help resolve software and technical questions for the customer efficiently and effectively 
• They are responsible to collaborate with any other IT support team or stakeholders or dependency groups in case the task requires (e.g. Server + Network working to resolve a problem in a data center/cloud). 
• Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems. 
• Monitor the Oracle Alert logs files, transaction logs and backup logs. 
• Monitor the database related activities, respond calls from the Application support and developments teams. 
• Monitor the metric alerts, performance related issues like high CPU utilization,  Application performance, high Memory utilization, Application tuning and Query tuning.

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Keyskills:   sql production support application support support engineers