Customer Care Rep @ NCR Corporation

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Customer Care Rep

NCR Corporation
0 - 3 years
Mumbai
8 months ago
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Job Description

locationsMUMBAI, INDtime typeFull timeposted onPosted 5 Days Agojob requisition idR1148294.Key Responsibilities:

Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools.

Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem

Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.

Escalate customer problems both internally and externally, when required, according to defined escalation paths.

Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.

Requires rotation in work hours involving weekend, holiday or extended hours.

Basic Qualifications/Minimum Criteria

Graduate / High School Diploma (from any stream).

Minimum 1 year related experience. Preferably from the ATM industry (Banking/ATM MSP).

Basic PC/Microsoft Office skills and telephone skills.

Good Soft skills & Interpersonal skills (verbal & written) is a must.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Retention - Non Voice
Employement Type: Full time

Contact Details:

Company: NCR Corporation
Location(s): Mumbai

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Keyskills: soft skills inbound customer service customer care voice process non voice process customer relationship customer management customer retention customer support technical support international call center customer handling

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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NCR Corporation

At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and h...

Customer Care Rep @ NCR Corporation

Home > Non Voice