Customer Support executive
- Simply Vyapar Apps
- 0 - 2 years
- Bengaluru
- 6 years ago
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Job Description
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
Should be able to answer to emails timely ensuring adherence to the process standards.
Follow up customer calls made wherever is necessary
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Input data into the company computer platform to keep each customer record updated.
Job Classification
Industry: Financial ServicesFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Non Tech Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Simply Vyapar AppsLocation(s): Bengaluru
Keyskills: Training Customer satisfaction Accounting Customer Support Executive Customer service Data entry
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Simply Vyapar Apps
Vyapar is India’s leading fintech company that offers a Free Business Accounting and Inventory Management application to enable MSMEs to digitally manage their business operations. The goal is to make a businessman’s daily routine less tiring and let them focus more on growing their bu...
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