Customer Experience Lead @ Exclusivelane

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Customer Experience Lead

Exclusivelane
0 - 2 years
Noida, Gurugram
5 years ago
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Job Description

To handle all the customer queries and leading, strategizing implementing the processes independently to enhance the overall customer experience.

Graduate in any stream. Skills

Strong communication skills both written oral.

02 years (Freshers with excellent communication skills can also apply)

Job responsibilities :

Will be solely responsible for handling all the customer queries for ExclusiveLane.com other marketplaces.
Strategizing implementing the processes with different departments to enhance the customer experience.
Taking customer feedbacks post sales escalating the relevant feedback to the concerned teams.
Regular follow-ups with the customers for any pending issue, delayed dispatch of the product or delayed delivery.
Weekly report generation compilation of the customer queries with suggested improvements.

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Tech Support - Non Voice
Employement Type: Freshers

Contact Details:

Company: Exclusivelane
Location(s): Noida, Gurugram

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Keyskills: Station Report generation Sales UPS Customer experience google maps

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Exclusivelane

ExclusiveLane is the World's crafts and design store. We started out in 2012 with a vision to promote crafts & design products globally & help small artisans & designers based in different parts of the World earn a living out of it. Our design & manufacturing team ...

Customer Experience Lead @ Exclusivelane

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