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Customer Experience Lead @ Exclusivelane

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 Customer Experience Lead

Job Description

 

To handle all the customer queries and leading, strategizing implementing the processes independently to enhance the overall customer experience.

Graduate in any stream. Skills
  • Strong communication skills both written oral.
  • 02 years (Freshers with excellent communication skills can also apply)

Job responsibilities :

  • Will be solely responsible for handling all the customer queries for ExclusiveLane.com other marketplaces.
  • Strategizing implementing the processes with different departments to enhance the customer experience.
  • Taking customer feedbacks post sales escalating the relevant feedback to the concerned teams.
  • Regular follow-ups with the customers for any pending issue, delayed dispatch of the product or delayed delivery.
  • Weekly report generation compilation of the customer queries with suggested improvements.

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Tech Support - Non Voice
Employement Type: Freshers

Contact Details:

Company: Exclusivelane
Location(s): Noida, Gurugram

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Keyskills:   Station Report generation Sales UPS Customer experience google maps

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Exclusivelane

ExclusiveLane is the World's crafts and design store.  We started out in 2012 with a vision to promote crafts & design products globally & help small artisans & designers based in different parts of the World earn a living out of it.  Our design & manufacturing team ...