Delivery Manager + Account Manager
- Cyient
- 11 - 19 years
- Pune
- 9 months ago
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Job Description
As the Account Manager, you will play a pivotal role in managing client relationships, driving business growth, and overseeing the execution of projects. You will be responsible for ensuring that clients receive the highest level of service and value, while also managing business operations and governance to ensure project success. Your technical expertise will enable you to understand complex client needs, guide project teams, and ensure smooth project delivery aligned with business goals.
Key Responsibilities:
- Client Relationship Management:
- Build and maintain strong, long-lasting relationships with clients.
- Act as the primary point of contact for clients, addressing their needs and concerns.
- Understand client business objectives and tailor solutions to help them achieve their goals.
- Serve as a trusted advisor, providing recommendations and insights to improve client outcomes.
- Business Growth:
- Identify opportunities for upselling and cross-selling within existing accounts.
- Work closely with the sales and marketing teams to drive business development and expand the client base.
- Develop and execute strategies for client retention and growth, ensuring the achievement of revenue targets.
- Project Execution and Governance:
- Oversee the end-to-end delivery of projects, ensuring they meet scope, timelines, and budget.
- Coordinate with internal teams (technical, product, operations) to ensure project milestones are met.
- Establish and maintain governance processes to ensure the quality, efficiency, and compliance of all projects.
- Manage risks and resolve any issues that may arise during project execution.
- Ensure that client expectations are clearly communicated and met throughout the project lifecycle.
- Business Operations:
- Monitor and report on key performance metrics and client satisfaction.
- Optimize internal processes to improve operational efficiency and client delivery.
- Ensure proper documentation of client requirements, project plans, and progress reports.
- Collaborate with cross-functional teams to ensure smooth operational workflows.
- Technical Leadership:
- Leverage your technical expertise to guide project teams on complex client requirements and solutions.
- Provide technical support and advice to clients as needed.
- Ensure that technical projects align with both client needs and company capabilities.
- Work with the technology & domain SMEs to form a solution to client problems.
Qualifications:
- Education: Bachelors degree in Business, Engineering, Information Technology, or a related field.
- Experience:
- 5+ years of experience in account management, business operations, or a similar role.
- Proven track record of managing client relationships and driving business growth.
- Strong background in project management and governance.
- Solid technical knowledge, with experience in [relevant technical field, e.g., software development, IT infrastructure, digital solutions].
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and analytical thinking.
- Ability to manage multiple projects and clients simultaneously.
- Deep understanding of project management methodologies (Agile, Scrum, Waterfall, etc.).
- Experience with CRM tools and project management software.
- Strong organizational and time management skills
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full timeContact Details:
Company: CyientLocation(s): Pune
Keyskills: Account Mining Delivery Management
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Cyient
At Cyient, we work towards improving the daily lives of people with unwavering focus. From a quieter flight to a safer train journey, a more reliable energy supply, or a faster internet connection, we provide engineering, manufacturing, geospatial, network and operations management services to indus...
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