Job Description
Were seeking a Technical Content Designer and Developer to join our team and drive the content strategy for IBM Software Security products. In this role, youll collaborate closely with UX designers, researchers, product managers, engineers, and marketers to plan, create, and refine content that evolves IBMs voice and content standards. We're looking for someone with a solid foundation in technical writing and a passion for working with UX Designers to craft intuitive, high-quality, user-centered content.As a Technical Content Designer and Developer, youll apply design thinking principles to create the technical content that empowers our clients to succeed independently. Your work may involve a mix of UI writing, embedded assistance, technical writing, information architecture, video production, visual and instructional design, and leveraging AI and social media to amplify content. Youll help shape where and how content surfaces throughout the digital experience, ensuring clients can easily find and understand the information they need.As a Technical Content Designer and Developer, you will be responsible for:
Collaborating with subject matter experts, UX researchers, interaction designers, quality engineers, developers, SREs, support engineer, product marketing team and other team members to create and maintain content that meets user needs and is compliant with IBM standards and guidelines.Producing user-centric content assets that are accurate, intuitive, timely, high-quality, relevant to the audience, easily understood, optimized for search engines and to style.Example of content assetsUser Interface (UI) copy, video tutorials, user manuals, how-to guides, FAQs and so on.Producing content for security products that is structured and formatted in a way that is easily discoverable by AI algorithms.Conducting research to gather information from subject matter experts and other sources to ensure accuracy and completeness of content.Participating in user research and usability testing to gather feedback and improve content and UX design.Creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey.Managing content releases and ensuring timely delivery of content updates.Analyzing content performance and making recommendations for improvement.Staying up-to-date with industry trends and best practices in technical writing and content design.Actively participate in special projects focused on accomplishing the teams' objectives and key results.What you will bring to IBM:
A growth-mindsetcontinue to learn and develop your skills and competenciesAn expert grasp of technical writing, preferably in the enterprise software industry, for different digital channels, platforms and a wide range of users.Experience managing content releases and ensuring timely delivery of content updatesStrong attention to detail and excellent communication skills.Passion to create simple intuitive user focused content experience for our users. Craft content that solves users' problems.Working experience of applying content concepts (such as personalization, architecture and so on) and prototyping to choose from options and make content understandable to different audiences.Ability to work independently, collaborate with stakeholders and meet project milestonesFoundational understanding of UX design concepts including user researchExperience working in an Agile environment. The role requires you to attends planning meetings, regular update meetings and retros work in an evolving environment and use an iterative and flexible approach to enable continuous delivery.Familiarity with SEO best practicesKnowledge of DITA , AEM, and structured authoring is a plus.If you are excited about this role and feel like you could thrive on our team, we encourage you to apply even if you do not meet every requirement listed above
To apply, please submit your resume and a portfolio of your work samples.As a valued member of our team, you will have access to the following benefits:
Opportunity to design a wide variety of content, including knowledge articles, videos, infographics, and more.Participate in voluntary activities that contribute to IBMs mission and visionBe part of a diverse and inclusive workforceWork with a team of passionate and talented multi-functional professionals to create amazing content. Required education
None Preferred education
Bachelor's Degree Required technical and professional expertise 2+ Years of experience.
Content Strategy and Design:Developing and executing user-centric content strategies aligned with project goals.Crafting effective UI content, microcopy, and help systems.Technical Writing and Documentation:Writing clear, concise, and accurate documentation (e.g., user guides, APIs, FAQs).Familiarity with standard style guides like the IBM Style Guide or similar.Tools and Technologies:Proficiency with tools like Markup editors, DITA, CMS systems, and Figma (for UI content collaboration).Experience with version control systems (e.g., Git) and task management tools (e.g., Jira).Technical Acumen:Understanding infrastructure products technical ecosystem such as storage systems or SaaS ecosystems.Translating technical concepts into user-friendly content.Independent Project Management:Planning and delivering content independently while communicating with stakeholders. Preferred technical and professional experience
Visual and Multimedia Content Creation:Creating instructional videos, infographics, or interactive content using tools like Camtasia or Adobe Premiere Pro.User Research and Testing:Conducting usability tests and analyzing feedback to refine content.AI-Driven Content Optimization:Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Content, Editorial & Journalism
Role Category: Content Management (Print / Online / Electronic)
Role: Technical Content Developer
Employement Type: Full time
Contact Details:
Company: IBM
Location(s): Pune
Keyskills:
cms
figma
seo
dita
content optimization
technical writing
project management
aem
content strategy
camtasia
instructional design
content creation
adobe premiere pro
structured authoring
marketing
git
saas
agile
articles
jira
ux design
