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Desktop Support Engineer @ Progressive Infotech

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 Desktop Support Engineer

Job Description

Role & responsibilities

Role Name: - Desktop Support Engineer.

Type of Shift: 9 AM TO 6 PM

Location-Delhi

Address:-Ashoka Estate Building, B Wing, 10th Floor, Barakhamba Road, Connaught Place, New Delhi-110001

Type of Job: - WFO

No of days working in a week: - 6 days

Job Descriptions: - Desktop Support Engineer


Operating Systems Client: Windows,10 & 11. Installing and administering network print server Managing backups and restoration of data using Familiar with computer applications such as MS-OFFICE , O365 , Experience with LAN, WAN. installations of printers, scanner Creating tickets for the agent. VPN issues, Trouble shootings of PC and Laptops. Install and upgrade of all Hardware and Softwares, Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches] Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues. Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%. Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution. Knowledge on Remote Desktop and Remote Assistance. Ensure security through access controls, backups and firewalls. Upgrade systems with new releases and models, Configuration and troubleshooting of MS-Outlook Clients. Providing solutions for problems with network printers, network connectivity, and hardware and software problems. Take over all ownership of all user calls logged and ensuring resolution of calls within SLA. Remote Server Administration through VNC, Remote Desktop Connection , Bit Locker , Mapping of n/w drive


Preferred candidate profile

If you are interested kindly share your updated resume ek*a@pr********e.in

call:- 9560621***


Job Classification

Industry: Hardware & Networking
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Progressive Infotech
Location(s): Delhi, NCR

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Keyskills:   Outlook Configuration OS Installation PC Assembling

 Fraud Alert to job seekers!

₹ 1-2.75 Lacs P.A

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Progressive Infotech

Nasscom-McKinsey placed our client at the upper end of the value chain in software outsourcing. Could it be why over 90 offshore projects have been placed with us since our inception in 1987, ensuring a technical and functional edge, as well as faster time-to-market for our client's products. A larg...