IT Engineer (US Team - Night Shift)
- Lifecell
- 2 - 5 years
- Chennai
- 9 months ago
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Job Description
We are seeking a skilled IT Engineer fluent in US English to support our growing employee base during night shifts (9:30 PM to 6:00 AM IST). This role is critical to ensure prompt resolution of hardware and software issues while maintaining smooth coordination with our US teams to avoid business disruptions.
Key Responsibilities:
- Provide efficient IT support during night shifts (9:30 PM 6:00 AM IST), ensuring seamless communication with US teams using fluent US English.
- Manage and maintain accurate hardware and software inventory records.
- Troubleshoot and resolve hardware and software issues related to systems, printers, and applications promptly.
- Collaborate closely with the technology team to escalate and resolve complex technical problems.
- Coordinate effectively with the US team to quickly address and resolve IT incidents and service requests, minimizing downtime and preventing revenue loss.
- Maintain clear and professional communication to avoid any misunderstandings or delays.
Required Skills & Qualifications:
- Excellent proficiency in US English, both spoken and written, to facilitate clear communication with US-based teams.
- Proven experience in hardware and software inventory management.
- Strong troubleshooting skills for IT systems, printers, and applications.
- Ability to work efficiently during night shifts with minimal supervision.
- Strong coordination and interpersonal skills to work effectively with international teams.
- Technical aptitude with a proactive approach to problem-solving.
Preferred Candidate:
- Prior experience supporting US teams or working in a US time zone.
- Familiarity with ticketing systems and IT service management processes.
Company Website
https://www.lifecell.in/
HR Vaishnavi
Email: va********g@li*****l.in
Job Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: LifecellLocation(s): Chennai
Keyskills: Ticketing systems Fluent English IT Systems Troubleshooting
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