It Service Desk Engineer
- Progressive Infotech
- 1 - 3 years
- Noida, Gurugram
- 2 months ago
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Job Description
Role & responsibilities
Greetings from Progressive Tech Serve.
As discussed, we are hiring for Service Desk Engineer . The Job description and other informations are mentioned below: - Role Name: - Service Desk Engineer
Client- Bajaj Electricals
Location-Noida
Shift Time-3:00 PM- 12 PM
Address:- A-26, Sector 83 Block A Rd, A Block, Yakubpur, Noida, Uttar Pradesh 201305
Type of Job: - WFO
No of days working in a week: - 6 days Job Descriptions: - Service Desk EngineerKey Responsibilities:
Incident Management:
oServe as the first point of contact for employees reporting IT issues or incidents.
oLog, track, and categorize all incidents in the IT service management system.
oPrioritize and assign incidents to the relevant IT team members.
oFollow up with users and Support team to ensure incidents are resolved and provide status updates.
Vendor Management:
oCoordinate with external vendors to ensure timely resolution of hardware, software, and service issues.
oTrack service level agreements (SLAs) to ensure vendor compliance with agreed-upon timelines and quality standards.
oMaintain a database of vendor contacts, contracts, and escalation procedures.
oAssist in managing procurement and inventory of IT assets in collaboration with vendors.
Administrative Support:
oAssist in managing IT requests for new hardware/software.
oMaintain records and documentation for IT-related requests and processes.
oPrepare regular reports on incident status, vendor performance, and asset inventory.
Communication & Coordination:
oMaintain clear communication with users and IT teams to ensure smooth issue resolution.
oProvide users with updates on the status of their requests and incidents.
oHelp manage communication channels (email, chat, phone) for IT support services.
Process Improvement:
oContribute to the development and improvement of IT support processes and workflows.
oAssist in creating and maintaining documentation, including FAQs and knowledge base articles.
oIdentify recurring issues and help propose solutions to minimize disruptions.
Required Skills & Qualifications:
Educational Qualification:
oBachelors degree in any field
Basic Knowledge:
oUnderstanding of general IT concepts (basic knowledge of hardware/software and IT support processes is a plus).
Communication Skills:
oStrong verbal and written communication skills.
oAbility to interact effectively with users and vendors, keeping them informed and ensuring a smooth experience.
Organizational Skills:
oGood time management and organizational skills to handle multiple tasks and prioritize effectively.
Attention to Detail:
oAbility to accurately document incidents, vendor communications, and other support-related information.
Customer Service Orientation:
oStrong customer-focused approach with a positive, can-do attitude.
Preferred (but not required):
Familiarity with IT service management platforms (e.g., ServiceNow, Jira, etc.).
Basic understanding of ITIL processes (Incident Management, Change Management, etc.).
Experience in managing vendor relationships or procurement processes is a plus.If interested, please share your updated CV along with the details below to take your CV for further technical evaluations:
ek*a@pr********e.in
Call:- 9560621***
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: Progressive InfotechLocation(s): Noida, Gurugram
Keyskills: Ticketing Tools IT Helpdesk IT Service Desk
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