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Desktop Support Engineer @ Progressive Infotech

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 Desktop Support Engineer

Job Description

Job Description:-


  • Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
  • Co-ordination with engineers and user.
  • Providing desk side support for local users and remote assistance for users.
  • Monitor, track, and respond to customer satisfaction survey responses.
  • Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
  • Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
  • OS Troubleshooting, Outlook Troubleshooting and Configuration
  • Should have good communication and technical knowledge.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time

Contact Details:

Company: Progressive Infotech
Location(s): Mumbai

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Keyskills:   Desktop Support Engineer Outlook Configuration OS Installation Windows Installation Desktop Troubleshooting Ticketing Tools Laptop Support Software Installation Printer Troubleshooting Hardware Installation

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Progressive Infotech

Nasscom-McKinsey placed our client at the upper end of the value chain in software outsourcing. Could it be why over 90 offshore projects have been placed with us since our inception in 1987, ensuring a technical and functional edge, as well as faster time-to-market for our client's products. A larg...