Technical Support Engineer - Fresher & Experienced - US Shift
- Trigent Software
- 0 - 1 years
- Noida, Gurugram
- 13 days ago
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Job Description
Greetings from Trigent Software!!
** We are hiring for Technical Support Engineer **
Role: Technical Support Engineer
Mode of Work: Work from Office
Location: Bangalore, Chennai and Noida & Gurgaon
Working Days: 5 days
Shift: US Rotational shift
Qualification: Only graduates (BE, BCA, MSC,BSC,BTech)
Salary: Fresher - 2.40 LPA
0.6 months - 1 year - 3 LPA
Responsibility:
As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running.
Roles & Responsibilities:
- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.
- Maintain exceptional communication skills to keep our world-class systems running.
- Act as the ongoing interface between the client and the system or application.
- Dedicate to quality and ensure client satisfaction.
- Collaborate with cross-functional teams to resolve complex issues.
Professional & Technical Skills:
- Must To Have Skills: Service Desk Management.
- Good To Have Skills: Service Desk Voice Support.
- Strong understanding of ITIL framework.
- Experience in troubleshooting and resolving technical issues.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
Perks and Benefits:
* 2- way Cab will be provided
* Food facility
**NP - Immediate to 15/20 Days**
Interested candidates can connect to HR Reena @8072181*** or can share their updated resumes to re****s@tr****t.com
Regards,
HR Reena
Trigent Software
8072181***
re****s@tr****t.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Freshers
Contact Details:
Company: Trigent SoftwareLocation(s): Noida, Gurugram
Keyskills: Technical Support Communication Skills Outlook Configuration LAN Configuration Network Installation VPN Configuration Troubleshooting LAN Support
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