Technical Writer
- VMware
- 10 - 15 years
- Hyderabad
- 11 months ago
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Job Description
As a Staff Technical Writer, you will strive to create content that helps increase customer adoption of products and seek opportunities to improve existing content. You will be an influential member of the larger team and collaborate and excel within the team and cross-functionally. In this role, you can expect to:
- Design, create, curate, and deliver highly technical content using the processes that ensure accuracy, quality, and adherence to writing standards.
- Develop videos and tutorials to improve user and learning experience
- Work in cadence with our mature Agile teams, embracing a mindset of rapid learning, experimentation, iteration, and close collaboration.
- Seek out and incorporate feedback from end-users, stakeholders, and peers at every stage of the product lifecycle.
- Collect, analyze, and share data to improve the customers experience by improving the quality of a products content.
- Build strong, collaborative relationships with Product Managers, Engineering, UX Designers, Support, and of course, with your writing team colleagues.
- Think holistically about the product and its place in our customers businesses, and have an influential voice in advocating for content to create impact.
- Review the user interface (UI), partner with UX designers to suggest ways to make the UI intuitive, and provide content that can be embedded in the UI.
- Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs.
- Develop subject matter expertise in the assigned product area
- Contribute towards how-to articles, knowledge base articles, videos, and other collateral content
- Synthesize user needs, best practices, business priorities, market directions, engineering constraints, and other contextual information to formulate, articulate, and advocate for content-related decisions.
Skills & Experience
To qualify for this position, you must have:
- BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences)
- Minimum 10+ years of relevant professional experience
- Experience with DITA, and content management systems (preferably AEM), Rally, or Jira.
- Experience with Camtasia or other video development software
- Excellent analytical and written communication skills
- Excellent leadership and project management skills
To be successful, you will come to this role with solid writing and communication skills, and a collaborative mindset:
- A track record of writing effective content for complex technologies
- Enthusiastic and proactive about collaborating with customers, Product Managers, Engineers, UX Designers to understand needs and deliver great content.
- Passionate about learning new technologies, new methods, and new skills.
- Have a good understanding of Agile teams, practices, and principles.
- Ability to quickly learn technical products
- Communicate clearly and effectively with peers, colleagues, customers, and project teams.
- Set priorities and escalate issues appropriately.
Job Classification
Industry: Software ProductFunctional Area / Department: Content, Editorial & JournalismRole Category: Content Management (Print / Online / Electronic)Role: Technical Content DeveloperEmployement Type: Full timeContact Details:
Company: VMwareLocation(s): Hyderabad+ View Contact
Keyskills: Content management Management systems Project management Analytical Agile Subject matter expertise Customer experience JIRA Enterprise software IMS
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