Project Support Coordinator @ Diebold

Site Coordinator/ Supervisor is the owner of the sites assigned for coordination execution of Banking branches, Retail stores and ATM site preparation works, under the defined scope of Total Infra Services (TIS). It includes the necessary coordination communication involves with customers, different vendors or within team members from site visit to handing over to customers with complete interior works installation of deliverables.

The Site Coordinator responds immediately to customer or vendor concerns or problems by resolving them or by escalating them to the proper associate, team member or regional project manager.

Requirements/ Environment

• Ability to work nights, weekends, overtime, flex shifts and as per the site requirements.

Education:

• College degree or certificate in Civil /Architecture /Interior Designing or construction technology is preferred.

Work Environment

• To service accounts within a given area and may require visit on a site location depending upon the situation and availability of the projects.
• Conducts work at customer site(s), local DN offices, or in a virtual environment

Physical Environment

• May require prolonged and extensive travel.
• May require bending/squatting, walking/standing /sitting for prolonged periods.
• Exposure to enclosed spaces, dust, drafts, and damp areas.
• Function under stress and engage in interpersonal relations (heavy workload, potentially dissatisfied customers.

Additional Technical Skills:

• Personal computer skills.
• AutoCAD drawing skills.

Site Coordinator / Supervisor

Experience required.

• Job-related experience in execution/implementation and coordination of civil or interior works and AutoCAD drawing experience is required.

Site Implementation Vendor Management

• Responsible for necessary coordination site visits required during feasibility, execution, handing over, quality certifications or for others necessary activities.
• Coordinating and monitoring the performance of vendors such as site contractors/UPS/Signage vendors in maintaining the timeframe quality of the materials services delivered.
• Understands and performs the various Customers/vendors Scope of Services under TIS and elevates or escalates issues when appropriate, and/or according to established procedures.

Customer Relations/Customer Satisfaction

• Build working relationships with customers and develop informal communication channels with customer accounts at the local level (ie Branch, Store or office).
• Responsible for ownership of all customer issues/needs that are voiced or observed and act appropriately.
• Communicates to all levels - Customers/Team Members/Territory Manager/Regional Manager, throughout the entire service activity.
• Represents DN in a manner that reflects positively on the image and reputation of the company

Customer Services

Assists or delivers the following customer services:

• Coordination, monitoring and updating required from site visit to site completion under TIS scope of works.
• Respond and initiate immediate actions for calls received for any site related issues.

Asset Management

• Responsible for all DN assets that will be used in the delivery of customer services (i. e. drawing manuals, tools, software, vehicles, documentation, and intellectual property), or as assigned by management.

Reporting

• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
• Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
• Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities