Application Support Engineer (Standard)
- Infogain
- 4 - 6 years
- Bengaluru
- 8 months ago
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Job Description
- Act as the first line of defines for production issues, ensuring rapid identification, triage, and resolution or escalation of incidents.
- Monitor, analyse, and troubleshoot performance and availability issues on public-facing websites.
- Collaborate with engineering, infrastructure, and product teams to drive root cause analysis and implement preventive measures.
- Use observability/SRE tools (e.g., New Relic, Datadog, Grafana) to monitor application health and detect anomalies. Datadog experience is preferred.
- Leverage Cloudflare for DNS, caching, security (WAF, rate limiting), and performance optimization.
- Analyse frontend issues using JavaScript debugging techniques and browser developer tools.
- Work with application logs, API responses, and browser behaviour to resolve user-impacting issues.
- Strong in SQL to query databases and analyse data to troubleshoot backend problems.
- Support .NET-based applications, identifying code-level or configuration issues.
- Maintain clear documentation of incidents, resolution paths, and system behaviours.
- Participate in on-call rotation and provide regular updates during incident management.
- 4+ years of experience in a Production/Application Support Analyst role with a focus on public-facing websites.
- Strong troubleshooting and problem-solving skills across frontend, backend, and infrastructure layers.
- Hands-on experience with JavaScript debugging and browser-based diagnostics.
- Experience with Cloudflare for web security, caching, and performance.
- Familiarity with SRE/observability tools (e.g., New Relic, Datadog, Splunk, Grafana).
- Proficiency in SQL and experience troubleshooting database-related issues.
- Working knowledge of .NET applications and deployment environments.
- Solid understanding of incident, change, and problem management processes.
- Effective verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.
- Experience working in Agile and/or DevOps environments.
- Knowledge of version control systems (e.g., Git) and CI/CD pipelines.
- Exposure to cloud platforms such as Azure or AWS.
- Familiarity with containerization tools like Docker or Kubernetes is a plus.
- 4.5-6 Years
- Primary Skill: Application Support Engineer
- Sub Skill(s): Application Support Engineer
- Additional Skill(s): .NET Core, HTML, Application Engineer, Application Support Engineer, JavaScript Development, SRE Engineering
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DevOpsRole: Release EngineerEmployement Type: Full timeContact Details:
Company: InfogainLocation(s): Bengaluru
Keyskills: Application support Backend Debugging Javascript Agile DNS Problem management Incident management HTML SQL
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Blue Star Infotech Ltd, now part of Infogain, delivers IT services and digital transformation solutions across industries. The company emphasizes innovation, client value, and excellence through high-impact projects and human-centered design. With a global presence and over 6,000 employees, it foste...
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