Application Support Engineer (Senior) @ Infogain

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Application Support Engineer (Senior)

Infogain
6 - 8 years
Bengaluru
11 months ago
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Job Description

Job Description:

Application Support : Monitor, troubleshoot, and resolve issues related to .NET applications in production environments.
Issue Diagnosis : Identify root causes of performance issues, errors, or failures in .NET-based systems and provide timely resolutions.
Collaboration : Work with development teams to reproduce and debug issues and assist in deploying patches or new releases.
Incident Management : Respond promptly to incidents and service requests, ensuring timely resolution and customer satisfaction.

L4 (Level 4) Support :

Primary role : Specialized, expert-level support. This level is typically composed of developers , engineers , or vendors who are responsible for solving the most complex or critical issues.
Examples of tasks : Resolving highly specialized or custom issues that cannot be fixed by L3, code-level debugging, or integration problems that require development knowledge. L4 may also handle issues that are related to system design, architecture, or performance bottlenecks.
Skillset : Highly advanced technical expertise, often in development, architecture, or specific vendor products. L4 support may also collaborate with software vendors or developers to resolve issues

EXPERIENCE

6-8 Years

SKILLS

Primary Skill: Application Support Engineer
Sub Skill(s): Application Support Engineer
Additional Skill(s): ReactJS, .NET Core, GIT / GITHUB, MongoDB DBA, Application Engineer, Application Support Engineer

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: DBA / Data warehousing
Role: Database Administrator
Employement Type: Full time

Contact Details:

Company: Infogain
Location(s): Bengaluru

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Keyskills: SUB Application support github GIT Architecture Customer satisfaction Database administration Incident management System design MongoDB

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Enter Skills (key skills, subjects, technologies & roles to use in search)

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Infogain

Infogain is a Silicon Valley headquartered company with software platform engineering and deep domain expertise in the travel, retail, insurance and high technology industries. We accelerate the delivery of digital customer engagement systems using digital technologies such as cloud, mic...

Application Support Engineer (Senior) @ Infogain

Home > DBA / Data warehousing