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L2 -L3 Support Engineer (Lead) @ Infogain

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 L2 -L3 Support Engineer (Lead)

Job Description

Working knowledge of cloud infrastructure (Azure/AWS/GCP), network security, firewalls, and endpoint protection tools.
IT Helpdesk & Operations Management
Direct daily IT helpdesk operations, including incident management, problem resolution, and service request fulfillment.
Monitor SLAs, ticketing workflows, and user satisfaction to ensure service excellence.
Knowledge of ISTM
EXPERIENCE
  • 8-11 Years
SKILLS
  • Primary Skill: Cloud System Engineer
  • Sub Skill(s): Cloud System Engineer
  • Additional Skill(s): Cloud System Administrator, Cloud System Engineer, GCP-Apps, AWS-Infra, Azure-Infra

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: Cloud System Administration
Employement Type: Full time

Contact Details:

Company: Infogain
Location(s): Noida, Gurugram

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Keyskills:   Operations management Ticketing GCP Cloud Network security Incident management Help desk operations IT helpdesk AWS System Administrator

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Infogain

Blue Star Infotech Ltd, now part of Infogain, delivers IT services and digital transformation solutions across industries. The company emphasizes innovation, client value, and excellence through high-impact projects and human-centered design. With a global presence and over 6,000 employees, it foste...