Product Support Engineer
- Thales
- 8 - 9 years
- Remote
- 9 months ago
- Email to a friend
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Job Description
Provide expert - level support (Level 2/3) for application security, collaborating
with customers, partners, and internal teams.
Troubleshoot complex technical issues, including performance bottlenecks,
system crashes, and security vulnerabilities.
Deliver training sessions and create educational content to enhance team
knowledge.
Manage customer escalations, offering effective solutions while adhering to
service level agreements (SLAs).
Analyze support trends and work with product teams to improve our security
offerings.
Mentor junior engineers and contribute to the knowledge base with guides and
technical articles.
Required Skills:
8+ years in technical support, specializing in network security and operating
systems (Linux/UNIX).
Strong understanding of internet security, TCP/IP, HTTP, firewalls, and cloud
ecosystems (AWS, Azure, GCP).
Proficiency with tools like Wireshark, OpenSSL, and curl.
Excellent communication and problem - solving skills.
Ability to quickly grasp and apply new technologies and processes.
8+ years in technical support, specializing in network security and operating
systems (Linux/UNIX).
Strong understanding of internet security, TCP/IP, HTTP, firewalls, and cloud
ecosystems (AWS, Azure, GCP).
Proficiency with tools like Wireshark, OpenSSL, and curl.
Excellent communication and problem - solving skills.
Ability to quickly grasp and apply new technologies and processes.
Preferred Qualifications:
Experience in scripting (Perl, Python, Shell) and knowledge of CRM systems (Salesforce, Jira).
Experience in scripting (Perl, Python, Shell) and knowledge of CRM systems (Salesforce, Jira).
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Product ManagementRole Category: Product Management - OtherRole: Product Manager - OtherEmployement Type: Full timeContact Details:
Company: ThalesLocation(s): Remote+ View Contact
Keyskills: Unix Linux Aerospace Perl HTTP Application security Technical support CRM Python Identity management
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