Service Desk Engineer
- Net Connect
- 1 - 4 years
- Noida, Gurugram
- 24 days ago
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Job Description
Role & responsibilities
Skill Set - Knowledge of microsoft and google products including OS, Office, emails. End user desktop/laptop software, installations, uninstallations, Using ITSM for registering and tracking the issues till clousure-
- Provide a centralized and a single point of contact for the agreed IT infrastructure management services
- Develop and maintain Service Desk Operational Procedures and Processes
- Monitor the Service Desk tool for open and pending tickets raised by HMCLs end-user
- Receive incidents, service requests, queries, from Customers end users or IT staff through one of the agreed modes of communication.
- Log tickets in the Service Desk tool on behalf of users making service requests over phone,web and /or email
- For all logged tickets, record the correct category, severity, problem description, and user information as per the predefined matrix.
- Assign the incidents to appropriate technical group and categorize into appropriate severity or priority group.
- Provide call resolution as per the SOPs, workarounds and error database and knowledge management system wherever possible
Job Classification
Industry: Recruitment / StaffingFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: Net ConnectLocation(s): Noida, Gurugram
Keyskills: IT Service Desk Ticketing Tools Service Desk IT Helpdesk Helpdesk Remote Support Technical Helpdesk
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Net Connect
Compunet Connections is a provider of IT hardware, networking equipment, and support services. It serves businesses by offering end-to-end networking solutions, hardware maintenance, and repair services.
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