Provide IT procurement, configuration and support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, smartphone devices, and general IT hardware/software
Base level understanding of IT infrastructure including networking and ability to build, configure, and support them with the guidance from SMEs
Follow SOP documentation and escalate issues appropriately to higher-level staff
Manage individual workflow and maintain current ticket queue via IT ticketing system
Develop and maintain a productive and professional relationships with user base
Plan, coordinate and support the onsite, online, and hybrid events with IT/AV enabled
Your Experience
Any degree in tech or related discipline or equivalent military experience
Must have 5+ years of relevant work experience in IT admin roles
Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required
Recent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x, PC and Apple hardware, and mobile devices
Recent experience with remote access and remote-control tools to support remote employees. Zoom, MS Remote Desktop, etc.
Recent involvement in supporting large group events with IT/AV equipment operation
Experience with office space IT Facility design, build, and maintenance support
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full time