Customer Support Representative @ TRH Recruitment Hub

Job Description

Customer Service Representative job description

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers questions about products and services, and processing payments or returns.

 

Job brief

We are looking for a customer-oriented service representative.

 

What does a Customer Service Representative do

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any  problems that our customer might face.

The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

Responsibilities:-

• Manage phone calls and Backend.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Strong phone contact handling, typing skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

 

Other Details:-

Female Candidates Only

Blended Process (50% Call - 50% Backend)

Customer Service

Good typing speed

Good English Communication

Work from Office

Immediate Joiners

Day Shift

6 Working Days

1 Rotational Off

No Cabs

Fresher / Experience both eligible.

Working Location - Delhi (Moti Nagar)

Walkin interview only at Moti Nagar Office.

Salary - 15k - 16k Inhand

Whatsapp - Deva Malik - hidden_mobile

Mail - hidden_email

 

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Back Office OperationsCustomer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Representative

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Keyskills:   blended process customer service inbound process customer support customer care bpo voice process backend operations backend support