Job Description
QA/Senior QACategory Infrastructure/Cloud
Main locationCity -->India, Karnataka, Bangalore
Position ID J0225-1237
Employment Type Full Time
Position Description:Job Summary-As a QA/Senior QA you will support the respective Engagements (Accounts/Towers) and Sub Business Units assigned to you in delivering high quality of service for the clients. You will monitor the quality of delivery by performing audits, reviewing various reports, participating in governance meetings, analyzing Client/Onshore feedback etc. and provide inputs to BEX and Delivery leadership team. You will also analyze the reports, audits and assessments performed by junior members in the team, coach and mentor them. Based on the assessments and observation, you along with the QA team members assigned, will work closely with delivery teams to help implement corrective/preventive/improvement action. You will help and support teams in effective implementation of CGI, BU specific and client processes and ensure its adherence. You will help teams prepare for Internal and External audits like ISO, CMMI, SSAE etc. and ensure all required documents/artefacts are maintained and regularly updated. You are required to participate and contribute in deep dive reviews and reports to improve the engagement/Sub Business Units. You will work closely with the BEX leadership and contribute to BU level Initiatives and drive improvementsResponsibility-
Perform Monthly Process Compliance (SPCI) Audits and share report with detailed observationsPerform Monthly Ticket Quality Audit (TQA) and share report with detailed observations (For Non Service Desk)Collect performance reports (SLA, KPI and other metrics) from Delivery team and perform analysisShare the Monthly performance report of the delivery team and analysis to QA SPOCPerform Root Cause Analysis on the misses from Delivery (E.g. SLA miss, Human Error, Change Failure, Escalations etc.)Collect, track and report the Corrective and Preventive actions for the aboveConduct weekly Quality Facilitation for delivery teamsConduct process related trainings as required to help the delivery teamTracking and reporting of delivery Risks to BEX and delivery leadership teamPerform Deep Dives in areas that need improvement in the engagement supported and share reportRaise Early Warnings to Delivery leadership team to address potential issues in their engagementPrepare and share Quality Status Report for the engagements supported on Weekly & Monthly basisConduct and publish OSAP as per plan and track improvement actionsTrack CSAP, and CSAP improvement actionsPrepare teams for Internal Quality Audits & External audits like ISO, CMMI, SSAE etc.Perform Transition Gate Reviews and report the gate statusTrack CSIs, Perform CSI Gate Assessments and report the gate statusParticipate in governance meetings (both BEX and Delivery)Present QA reports in various forums like Sub BU meetings, Account review meetings etc.Contribute to initiatives that BEX team drives like HEP, CSAP Investigation, Case Studies, Accolades, Major Escalations Reporting etc.To work extended hours if/when there is any business requirementSkills:Business Process AnalysisBusiness Process ManagementData Quality ManagementLean Six Sigma Green BeltQuality Management~51030,0,49061,0,49056,0,47927,0,24562,0~-->
What you can expect from us:Together, as owners, lets turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.Have you been referred by a CGI Member for this position?* YesNo CGI members email (@cgi.com)* First Name Last Name I agree to allow CGI to contact the CGI member who referred me to obtain additional information about my application and to confirm my referral. * -->* This field is required.I'm InterestedJob Classification
Industry: Software Product
Functional Area / Department: Quality Assurance
Role Category: Quality Assurance - Other
Role: Quality Consultant
Employement Type: Full time
Contact Details:
Company: CGI
Location(s): Bengaluru
Keyskills:
six sigma
business process analysis
quality management
lean
business process management
preventive action
delivery leadership
data quality management
root cause analysis
process compliance
quality assurance
six sigma green belt
senior qa
