Senior Executive Travel Desk
- Stefanini
- 5 - 6 years
- Pune
- 8 months ago
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Job Description
The Candidate will be responsible for the overall Travel Function (International & Domestic) including Visas, Air, Rail and Road Travel, Hotel Bookings, Travel Insurance, Maintaining of MIS for Travel, coordinating with vendors and travel operators and ensuring the safety and other requirements as per the need. Coordinating with Travel Agency for outbound travelers and to ensure timely support for all their travel requirements. The role will report to the Office Manager - Facility Administration.
Responsibilities
Booking Travel Arrangements This involves making flight, hotel, rental car, and other transportation arrangements for employees or clients. This could include domestic or international travel.
Itinerary Planning Creating detailed itineraries for travelers, including flight schedules, hotel reservations, meeting times, and any other relevant information.
Coordination Liaising with various travel agencies, airlines, hotels, and other service providers to ensure smooth travel experiences for clients or employees.
Customer Service Providing assistance to travelers regarding travel-related queries, changes, cancellations, or emergencies. This may involve handling complaints and resolving issues promptly.
Handle all aspects of the visa process, including researching visa requirements, scheduling appointments, managing documentation, and providing end-to-end support. The role also involves collecting feedback from travelers after their visa interview, building a repository of common questions and answers, and ensuring thorough preparation for future applicants.
Identify and issue overseas travel insurance policies, ensuring that travelers are adequately covered for their international trips.
Responsible for ensuring seamless arrival and departure experiences for guests, including overseeing seating arrangements, preparing and delivering welcome notes, collecting feedback on local logistical support, and implementing necessary adjustments based on guest feedback to enhance service quality.
Expense Management Managing travel budgets and expenses, including processing reimbursements, tracking spending, and ensuring adherence to company travel policies.
Documentation Ensuring that all travel documents, such as passports, visas, and travel insurance, are in order and assisting travelers with any necessary paperwork.
Travel Policy Compliance Ensuring that all travel arrangements are in line with company policies and guidelines, including budgetary constraints and travel restrictions.
Keeping an update MIS and holding discussion with reporting manager.
Tracking and Issue of Corporate Credit Card for all travelers who require this facility.
Activation / Deactivation of Credit Cards and checking and clearing payments.
Checking, ratifying and processing weekly invoices and ensuring timely payments.
Experience and Education Required
5 years of experience with a Travel Agency or handling of multiple travels for MNC.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Administration & FacilitiesRole Category: AdministrationRole: Administration - OtherEmployement Type: Full timeContact Details:
Company: StefaniniLocation(s): Pune+ View Contact
Keyskills: BPO Outbound Staffing Travel management MIS Scheduling Customer service Service quality Operations Travel insurance
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