Urgent |Hiring for Personal Banker for Leading @ V-Konnect Associates

Job Description

Job description

Account Opening & Maintenance:
Processes account opening, account maintenance & account closure related formalities as per YBL process
Handles customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)
Ensures timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.
Transactions:
Ensures proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer.
Addresses and resolves all transaction related enquiries
Ensures strong monitoring of all transactions
Service & Quality:
Ensures that adequate records & data pertaining to customer queries and complaints is maintained & analyzed for achieving greater process efficiency
Coordinates with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.
Audit & Compliance:
Follows all process, policies as per guidelines & audit rating of the branch
Ensures comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective
Attends to any audit findings and resolves them immediately as applicable.

Experience Required-Min 2-3 Years of experience as Customer service, Cash Handling, Branch Operations, Cross Sell

*Only Banking Industry is Preferable -Non-Banking experience is not considered

Location-  Navi Mumbai, Central Line

Drive on 7th Nov 2023 / Tuesday

Interested Candidates can Directly reach out at hidden_email

Call / WhatsApp on hidden_mobile

Regards

Soniya Gupta-TA

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Keyskills:   customer service cash handling personal banking retail banking branch banking liabilities cross selling transaction processing branch operations cashier activities