Skill required: Next Generation Customer Operations - Master Data Management (MDM) Designation: Business Advisory New Associate Qualifications:Any Graduation Years of Experience:0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Architect master data solutions across platforms to consolidate content, synchronize data, provide centralized maintenance of unified data, enable rich product content management and print publishing as well as to synchronize global data ensuring consistency and control of master data elements. What are we looking for?
Process-orientation
Commitment to quality
Written and verbal communication
Adaptable and flexible
Analytical Skills Roles and Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts
Validate firmographic Account information in internal systems against industry standards
Address, Industry Vertical, Employee Size, and Product Information
Understand the business review process thoroughly and can identify critical situations and edge cases that require escalation for further review
Validate Account mappings and associations between internal systems
Validate Billing System order information, Opportunity Information, and Profile Information
Triage and troubleshoot data errors in any of the above
Based on research and rules, make a recommendation to resolve issue
Demonstrated problem solving abilities and a proficiency in investigative type of work that requires a keen attention to detail and following processes
Demonstrated ability to prioritize & manage multiple tasks efficiently
Ability to work independently, meet timelines and demonstrate initiative
Data oriented individuals who are self-starters
Comfortable with becoming highly specialized in this area of Data ManagementQualificationAny Graduation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Onboarding - Non VoiceEmployement Type: Full time