Operations Analyst @ Sumo Logic

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Operations Analyst

Sumo Logic
1 - 4 years
Noida, Gurugram
9 months ago
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Job Description

Support Activities

1. Provide functional support for client queries/issues

2. Coordinate with support/dev engineers on issue resolution

3. Communicate with clients via email

Non-Support Activities

1. Assist with new client onboarding and implementations

2. Coordinate with the Product Development team to build test cases for new features

3. Perform sanity testing and replicate client data

4. Run, execute, and update test case scenarios

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Onboarding - Non Voice
Employement Type: Full time

Contact Details:

Company: Sumo Logic
Location(s): Noida, Gurugram

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Keyskills: Sanity testing Operations Analyst Issue resolution Test cases client onboarding Testing functional support

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Sumo Logic

Sumo Logic was founded in 2010 by experts in log management, scalable systems, big data, and security. Today, our purpose-built, cloud-native service analyzes more than 100 petabytes of data, more than 16 million searches, and delivers 10s of millions of insights daily ?positioning Sumo among the mo...

Operations Analyst @ Sumo Logic

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