Executive-Banking Operations-Fraud Verification @ EXL

Train Client and EXL specific training curriculum Coach and mentor trainees that are struggling towards improvement Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc compile and conduct assessments as required, assesses calls or transactions against quality criteria give feedback and coaching Some client interaction Compile reports as required Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution Training administration e g room co-ordination, transport, payroll etc Identify training needs and compile material and interventions to close the gaps Take calls as required

Higher Education Diploma with 0 - 2 years of relevant experience

Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning