Airline Customer Success Manager @ Galaxy Consultants

Job Description

Job Title Airline Customer Success Manager Common accountabilities: Has working experience and advanced and specialized technical/functional knowledge in own discipline. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members. Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments. Works independently within plan dictated by manager, with some guidance on most complex situations. This role will be based in Delhi/NCR Specific accountabilities: Customer Engagement: Understand customer business drivers, strategy, challenges, and decision processes to propose adapted IT solutions. Develop existing relationships with both IT and Business executives at the appropriate functional level including VP/C-level to. reinforce and sustain strategic partnership with customers. Attend Steering committee and regular meetings with customer Deliver product-related presentations including product demonstrations, supported by Product Management when needed Undertake post implementation support activities to ensure customer understands full capability of the functionality delivered Ensure that delivered solution or service to customer corresponds to what has been defined in the contract Develop and manage good relationship with customers while preserving Amadeus interests. Solution Design: Understand the Amadeus strategy and vision and apply it to solution management. Analyze customer products and service requirements, propose improvements, and Develop and monitor Plans Assist the customer in formalizing any functional requirements, initiate the CP process and ensure the customer requirements are understood, obtain sizing in due time, and build commercial proposal Ensure and facilitate high degree of interaction with Product and Portfolio Management Assist the IT Delivery Manager in Product implementation and bespoke development monitoring Actively share account information within the Extended Account Management team and with other stakeholders Collaborate to knowledge creation, sharing and maintenance with commercial support teams (Portfolio Management, Sales Engineering, Legal, etc.) Identify, share and re-use functional Best Practices, experiences, and lessons learnt through forums, calls, communities Commercial and business case development: Assist Account Management in defining the Account Development Plans (ADP) according to agreed timing and standards Support sales and local Account Managers in the promotion and sale of solutions to existing customers Assist Marketing Portfolio and Product management in identifying new product opportunities Identify up-sell opportunities during the on-going delivery of IT services and ensure the proposal to meet requirements, including processing RFPs/RFIs for these customers Assist Marketing Portfolio and Product management in gathering Competitive information and in customer satisfaction survey Identify consulting opportunities May works with the Sales Manager to identify which key value items will be of interest to each key stakeholder May work with the Sales team to develop pricing for the proposed solution May work with Commercial Finance to prepare the Customer business case and gain a clear and unambiguous view of the cost and revenue drivers to support Bid/No-Bid decision making Diversity & Inclusion We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Reservation / Ticketing
Functional Area: Not Applicable
Role/Responsibilies: Airline Customer Success Manager

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Keyskills:   customer engagement relationship management solution design product management portfolio management sales business development consulting pricing commercial finance