Mgr, Delivery
- Replicon
- 7 - 12 years
- Kolkata
- 8 months ago
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Job Description
- Mentoring Implementation consultants to be effective in their work.
- Implement and manage a large volume portfolio of key customer accounts
- Managing the Implementation cycle end to end.
- Responsible for optimal solution design and ensure it meets the client s business needs
- Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen solution
- Oversee successful implementation/configuration of product suite for each customer account by closely working with business analyst
- Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
- Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
- Participate in project planning activities, including defining detailed project tasks/activities
- Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
- Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
- Responsible for overall project management, stakeholder management and customer management
- Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
- Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Program ManagerEmployement Type: Full timeContact Details:
Company: RepliconLocation(s): Kolkata
Keyskills: Business consulting Customer management Test scripts Project management Workflow Project planning Stakeholder management User acceptance testing Sales engineering Technical support
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Replicon
Your business is unique. Your workforce solutions should solve for the exact challenges you face.That?s why we?ve thought of everything: configuration, implementation, third-party integrations and compliance ? all wrapped up in convenient cloud living.
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