Job Description
Jr. Service Desk Engineer Job Posted On
05-02-2025 15:58:29
Designation
Jr. Service Desk Engineer
Experience Required
1 - 2 years
1 - 2 years
Location
- Chennai, Tamil Nadu, India (CHN)
Job Summary
Description
We are seeking a motivated and technically proficient Junior Service Desk Engineer to join our dynamic IT support team. In this entry-level position, you will play a vital role in ensuring seamless operations and exceptional service delivery for our users. As a Junior Service Desk Engineer, you will be the first point of contact for technical assistance, providing a frontline interface to troubleshoot and resolve a variety of IT issues. You will work in a fast-paced environment where your ability to analyze problems, communicate effectively, and deliver timely resolutions will be essential to maintaining high levels of user satisfaction. You will also support the maintenance and optimization of our IT infrastructure, contributing to a healthy and productive workplace. Additionally, you will have the opportunity to learn and grow your skills in different areas of IT support, network management, and system administration. If youre an enthusiastic team player who is eager to develop your career in IT, we invite you to apply and join us in making a difference through technology.
Responsibilities
Provide first-level technical support via phone, email, and in-person for hardware and software issues.
Perform troubleshooting and diagnosis of technical problems affecting end-users.
Assist in the installation, configuration, and maintenance of computer systems and peripherals.
Document and track issues using the help desk ticketing system to ensure timely resolution.
Collaborate with senior engineers to escalate complex issues and contribute to problem resolution.
Perform routine hardware and software inventory management and maintain accurate asset records.
Assist with user onboarding and offboarding, ensuring all technology needs are met accurately and promptly.
Requirements
Bachelors degree in computer science, information technology, or a related field is preferred.
Basic understanding of computer systems, networks, and common software applications.
Excellent problem-solving skills with the ability to analyze and troubleshoot technical issues.
Strong verbal and written communication skills to interact effectively with users and team members.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with ticketing systems and remote support tools.
Eagerness to learn and broaden skill sets in IT and customer service.
