Customer Care Support(non-voice)-bulk Bpo Hiring
- Compunnel
- 0 - 1 years
- Chennai
- 8 months ago
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Job Description
Customer Care Support(Non-Voice)-Bulk BPO Hiring
Freshers are welcome
6 Months Contract
Work Location: Seruseri (SIPCOT) Chennai
Notice Period: Immediate
Facilities: Food (one snack and a meal) and Common route transport(One side) are currently provided, subject to company and account policy & practice.
Two shifts Apr-Oct (6.30 am -3.30 PM / 3.30 PM to 0.30 AM), Nov-Mar (7.30 to 4.30 PM / 4.30 PM to 1.30 AM)
Salary: 10 K CTC + daily allowance of Rs. 200 per day worked in the morning shift and daily allowance of Rs. 250 per day worked in the afternoon shift.
Candidate Knowledge/Skills/Behaviors Expected
- Graduate with fair English skills (primarily reading and comprehension),
- Basic MS Office skills, Analytical and typing skills (important).
- Banking knowledge is desirable but not mandatory.
- Quality and productivity will be key performance indicators supported by displaying professionalism, initiative, and teamwork.
- Integrity is of prime importance especially as the process deals with finances. Work is strictly monitored at various levels.
- Candidate should be flexible to work in shifts and on either site.
- The work environment is friendly and professional, with respect for all.
- Prior experience is not mandatory. Fresher, or experienced but willing to work at a starting level. (0-2 yrs)
- Graduate (Preferably from Arts, Commerce, Science or Computer Science).
ROLE & RESPONSIBILITIES:
- Handling a range of Non-voice, Back office Financial Processing Work of a UK Government Bank.
- Staff do not have to talk to Regional Business Unit or Clients in the UK. They will interact with SMEs/TLs in Chennai.
- Staff will need to read and comprehend scanned documents of UK citizens, financial documents/letters from UK Attorneys, Courts, Legal certificates, Bank documents etc., and check online whitelisted sites for validation of customer identity and documents.
- Adhere to Compliance, INFOSEC, and audit requirements. Mobile phones are not allowed in the Ops area.
- Candidate will report to a Team Leader
- Work progression flows (Way of working) from Simple, Medium to Complex levels
Please share the the most updated resume to ge*******i@co******l.com if you are interested in the opportunity:
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: FreshersContact Details:
Company: CompunnelLocation(s): Chennai
Keyskills: Customer Service Typing Speed Bpo Non Voice Non Voice Process
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Compunnel
Compunnel India is a subsidiary of New Jersey-headquartered Compunnel Inc. A leading provider of bespoke workforce management, IT consultancy, and e-learning solutions. Founded in 1994 and ranked by SIA among the Largest Staffing Firms in the US, Compunnel Inc. provides contingent staffin...
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