Sr. Customer Success Account Manager
- Adobe
- 10 - 12 years
- Noida, Gurugram
- 11 months ago
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Job Description
- Provide consulting services in the domains of TV everywhere D2C ecosystems .
- Manage client relationships - especially working remotely to assess client maturity and satisfaction.
- Interact with a broad level of client contacts - from Mana g ers to Directors and VPs .
- Present complex technical functional information in a clear manner, both written and verbal
- Manage multiple customers (and engagements) concurrently.
- Identify growth opportunities - identify opportunities to both upsell cross-sell on your accounts.
- Customer Relationship Management: Building and maintaining strong relationships with customers, understanding their needs, and ensuring their satisfaction with the product services.
- Technical Expertise: Demonstrating a deep understanding of the product and its technical aspects, including TV everywhere D2C ecosystem , understanding customer use cases, and recommending solutions.
- Product Adoption: Assisting customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and maximizing the value they derive from it , which will result in Account Health.
- Business Acumen: Having a strong understanding of the customers business goals, challenges , and industry trends and leveraging that knowledge to provide strategic guidance and align the product with their objectives.
- Product Feedback and Enhancement: Gathering customer feedback, analyzing trends, and providing valuable insights to the product development team to drive continuous improvement and enhance the products features and functionality.
- Renewals and Expansion: Managing the renewal process by engaging with customers to ensure contract renewals. Identifying opportunities for upselling and cross-selling products or additional features to existing customers, working closely with the wider team to drive revenue growth, and advocating for the products value proposition.
- Proficiency in delivering seamless presentations for Strategic Business Reviews (SBRs), conducting Training sessions, product demos with Roadmap , and sharing Best Practices with new and existing customers.
- This role will require the individual to work in US hours Adobe follows a hybrid model for work.
What you need to succeed
- A combined 10 + years in the technology domain to consult ideally with additional responsibilities in sales/post-sales and solution consulting.
- A minimum of 5-6 years of demonstrated exceptional experience in customer success of Key account management.
- Ability to develop deep product and technical ecosystem knowledge.
- Ideally a deep understanding of the Media entertainment industry and experience of customer champion roles will be a bonus.
- A strong empathy for customers AND passion for revenue and growth
- Strong leadership skills with proven ability to influence inside and outside of the organization.
- An ability to manage or influence through persuasion, negotiation, and consensus building.
- An analytical and process-oriented mindset supported by excellent communication and presentation skills.
- Ability to collaborate with cross functional teams engage with internal stakeholders.
- Ability to independently give basic product demos to customers ability to lead a customer conversation with value-selling
- A Bachelor s / master s degree in business management/engineering or relevant fields.
- International Sales Experience with exposure to NA markets is mandatory .
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Customer EngagementEmployement Type: Full timeContact Details:
Company: AdobeLocation(s): Noida, Gurugram+ View Contact
Keyskills: Publishing Analytical International sales Manager Technology Business management Adobe Continuous improvement Solution consulting Key account management CRM
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