Community Manager - Innov8 @ OYO

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Community Manager - Innov8

OYO
1 - 6 years
Mumbai
5 months ago
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Job Description

Key Responsibilities

1. Centre Operations & Facility Management

Manage day-to-day operations of the co-working centre
Ensure smooth functioning of infrastructure, housekeeping, security, IT, and vendors
Maintain SLA compliance and service quality
Oversee inventory, maintenance, and cost control

2. Revenue & Occupancy Management

Drive seat occupancy, renewals, upselling, and cross-selling
Coordinate with the sales team to close walk-ins and corporate leads
Track revenue, collections, and ageing
Ensure billing accuracy and timely collections

3. Member Experience & Community Building

Act as the primary point of contact for all members
Ensure high NPS and retention
Handle escalations, grievances, and service recovery
Plan and execute community events, networking sessions, and engagement activities

4. Team Management

Manage on-site teams (front desk, housekeeping, security)
Conduct shift planning, training, and performance reviews
Build a customer-first culture within the centre

5. Compliance & Reporting

Ensure statutory, safety, and compliance adherence
Maintain centre MIS occupancy, revenue, costs, feedback, incidents
Share daily, weekly, and monthly reports with leadership

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Sales & Business Development
Role Category: Sales Support & Operations
Role: Sales Support & Operations - Other
Employement Type: Walk-ins

Contact Details:

Company: OYO
Location(s): Mumbai

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Keyskills: Co Working Community Management Center Management

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₹ 4-6 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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OYO

OYO is a global platform that empowers entrepreneurs and small businesses with hotels and homes by providing full stack technology that increases earnings and eases operations. Bringing affordable and trusted accommodation that guests can book instantly.

Community Manager - Innov8 @ OYO

Home > Sales Support & Operations