Solution Customer Success Manager
- Adobe
- 8 - 13 years
- Noida, Gurugram
- 10 months ago
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Job Description
- Accountable for customer s overall success with Adobe, including adoption of Adobe Experience Cloud solutions primarily AEP, Adobe Analytics, Target. RTCDP, CJA, AJO are preferred to have to drive value-based engagements with our APAC customers.
- Act as a trusted advisor throughout the Engagement lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
- Effectively network within accounts to achieve successful execution of the customers strategy, use cases and roadmap.
- Deliver an exceptional customer experience by proactively communicating with customers, orchestrate internal resources, and utilize the customer engagement model to align, track, and address customer s business goals, challenges, and key performance indicators (KPIs) ensuring value realization through measurable success.
- Lead workshops and discovery sessions to gather technical requirements and design robust solutions.
- Empower clients by providing training sessions, best practices, and documentation to enhance their proficiency in Adobe technologies.
- Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve.
- Foster innovation by sharing resources and use cases your customers can leverage using Adobe Experience Cloud solutions to advance in their digital maturity.
- Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem.
- Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer s success.
What you need to succeed:
- Bachelor s Degree and/or relevant work experience.
- 8-14 Years of Customer Success and/or Business Consulting experience in Software as a Service, Digital Marketing, Customer Experience transformation. (Technical expertise and or certification in AEP, Adobe Analytics and Target (Digital Experience solutions is preferred)
- Passion for driving customer success and measurable outcomes.
- Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership.
- Strong business consulting skills and proven results working as a trusted advisor to drive business value for clients.
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Strong understanding of Adobe Digital Experience solutions, Customer Journey and Digital Marketing Technologies.
- Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners.
- Tried effectiveness at leading and facilitating executive meetings and workshops.
- Validated experience with account planning customer success plans.
- Proven ability to analyse complex business problems and translate them into technical solutions.
- Effective at leading executive C-level discussions and presentations.
- Flexibility to travel (approx. 20%)
- Strong team player and stakeholder management skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: AdobeLocation(s): Noida, Gurugram+ View Contact
Keyskills: Business consulting Usage adobe analytics Cloud Customer experience Digital marketing Customer engagement Adobe Stakeholder management Account planning
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