International Customer Service Representative
- Fareportal
- 1 - 2 years
- Noida, Gurugram
- 8 months ago
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Job Description
Role Overview
As a customer support executive you will play a pivotal role in Fareportal's business. This role offers someone the chance to really develop their sales career through training and development while supporting and learning from the team. The role is Full-time working the night shifts 5 days per week, work from Office.
Key Responsibilities:
- Handle inbound and outbound customer calls for flight bookings, changes, cancellations, and general queries.
- Provide accurate information and resolve customer issues in a timely and professional manner.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Document customer interactions in internal systems.
- Adhere to process guidelines and quality standards.
Required Skills & Qualifications:
- Excellent communication skills in English (verbal).
- Graduate in any extreme Mandate.
- Min. 9 Months Recent International voice experience.
- Ability to work in a fast-paced environment and handle pressure.
- Willingness to work in rotational shifts, including weekends and night shifts(24X7)
- Prior experience in a travel industry is an advantage but not mandatory.
Perks & Benefits:
- Competitive salary and uncapped incentives.
- Health insurance and other benefits.
- Extensive training and growth opportunities.
- Dynamic work culture with international exposure.
- WFH till further communication.
- Free Both Side Cabs;
- Free Meals
- 5 Days Working;
Interested candidates with good communication may call on 8882217*** or send profiles - via what's app/apply on this position.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: FareportalLocation(s): Noida, Gurugram
Keyskills: International Voice Process International Call Center US Sales Uk Voice Process Us Calling US Process International Voice International Process Uk Sales Us Voice Process International Customer Service International BPO UK Process International Calling
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