Field Sales Executive/ Relationship manager- Urgent Hiring- Okhla
- Infocom Network
- 0 - 5 years
- Delhi, NCR
- 8 months ago
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Job Description
About Us:
We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success.
Job Title: Deptuy Manager Client Retention & Renewals (Key Accounts Manager)
Job Summary: We are seeking a proactive and customer-focused Sales Executive to manage and retain our existing client base. The ideal candidate will be responsible for driving renewals, ensuring customer satisfaction, and identifying opportunities to upsell and cross-sell our products and services. This role is crucial in maintaining long-term client relationships and minimizing churn.
Key Responsibilities:
Manage and nurture relationships with existing clients to ensure high retention rates.
Drive contract renewals by proactively engaging with customers before expiration.
Address client concerns and provide solutions to enhance customer satisfaction.
Identify upsell and cross-sell opportunities to expand client engagement with our offerings.
Collaborate with internal teams, including customer support and product teams, to resolve client issues and improve service offerings.
Monitor client usage and engagement to detect potential churn risks and take preventive actions.
Maintain accurate records of customer interactions, renewal pipelines, and sales activities in the CRM system.
Interested candidates can share their updated resume on 7061049*** or mail id - sh*********n@tr*******a.com
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Key Account ManagerEmployement Type: Full timeContact Details:
Company: Infocom NetworkLocation(s): Delhi, NCR
Keyskills: Field Sales B2B Sales Cross Selling Direct Sales Concept Selling Client Servicing Key Account Management Ad Sales Corporate Sales Enterprise Sales Revenue Generation
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Infocom Network
Tradeindia.com (Infocom Network Ltd.) Tradeindia Launched in the year 1996 to offer the Indian Business community a platform to promote themselves globally tradeindia.com has created a niche as India's largest B2B marketplace, offering comprehensive business solutions to the Domestic and Global Bu...
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