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Customer Service Associate @ Accenture

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 Customer Service Associate

Job Description


Skill required: Retirement Solutions - Customer Service

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do?
  • Processing monetary and non-monetary transactions for assigned clientstransactions. Ensuring accuracy on transactions processed
  • Strict adherence non-disclosure of client information by preserving client confidentiality.
  • Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
  • Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
  • Taking active participation in process improvements and automation.
  • Ensure Quality Control standards that have been set are adhered to.
  • Excellent organizational skills with ability identify and prioritize high value transactions.
  • Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

    What are we looking for?
  • Graduate, preferable from commerce background (not mandatory)
  • Experience in the US retirement industry (not mandatory)
  • Open to core Night shifts based on business requirements
  • Good verbal & written communication skills
  • Good typing skill and attention to detail.
  • Good time management skills
  • Ability to work independently
  • 1 to 2+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services
  • Experience in Money Out processes such as Inservice withdrawal, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions.
    Roles and Responsibilities:
  • Processing monetary and non-monetary transactions for assigned clientstransactions. Ensuring accuracy on transactions processed
  • Strict adherence non-disclosure of client information by preserving client confidentiality.
  • Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
  • Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
  • Taking active participation in process improvements and automation.
  • Ensure Quality Control standards that have been set are adhered to.
  • Excellent organizational skills with ability identify and prioritize high value transactions.
  • Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
    Qualifications     Any Graduation

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Customer Success, Service & Operations - Other
    Role: Customer Service
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Noida, Gurugram

    + View Contact

    Keyskills:   defined benefits client support customer service presentation skills customer support operations management project management team management investment banking training payroll finance

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