Product Manager - Hybrid
- Hiver
- 1 - 5 years
- Bengaluru
- 9 months ago
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Job Description
- story and responsible for driving forward the product roadmap
- You will be deeply engaged in understanding our customers, prioritizing pain points to solve, converting them into detailed stories, and seeing them through to releases
- You would also spend a lot of time understanding our competitive landscape, and our unique approach to the problems we solve
- Based on the experience you bring to the table you will gain ample ownership in defining and measuring the outcomes of your craft
- This is an exceptional opportunity for a seasoned product professional to make a lasting impact, shape the future of our product, and revolutionize the way helpdesk solutions operate
- What will you be working onDrive initiatives orgwide - Work with a cross-functional team of marketers, support engineers, and customer success managers, sales and marketing to ensure maximum reach and implement product changes that will increase signups and improve conversions
- Avoid information asymmetry
- Educate, not inform
- Ideate - Pick problems to solve based on empathy towards customer pain points, and stakeholder asks
- Ideas that get picked are usually the ones with the best-articulated problem statements and cleverly crafted solutions
- Market and competitive research is a big part of this process
- Prioritize and balance - Customers demand value, stakeholders expect speed, and engineers crave perfection
- Ensuring a mixed bag of items in the roadmap with optimal use of scarce resources is key to succeeding in this role
- Build - Define product specifications that start with the why , are comprehensive in coverage, and yet succinct in readability
- Work with a cross-functional team of architects, engineers, and designers to ship the product
- You will be responsible for scope, schedule, and quality
- Delight - Product enhancements in Hiver aren t just about enhancing the product s capabilities
- We try to ship elements of delight in everything we build
- Seamless user experiences, zero cognitive load, pleasing design elements, and laser attention to detail are all a part of the job :) Measure - Define intended outcomes before building anything
- Validate that outcomes were met after building everything
- Iterate - All of the above - rinse, repeat
- What are we looking for4+ years of pro experience with at least 3 years of product management experience (preferably B2B SaaS)
- Startup / entrepreneurial experience is a plus
- Experience building helpdesk solutions is a huge plus
- Excellent communication and interpersonal skills Strong documentation and presentation skills Excellent analytical skills - ability to disambiguate, break down and compartmentalize complex topics Opinions, conviction, and ability to drive discussions, build consensus and get buy-ins Proven track record of building products from the ground up and scaling them successfully (1-10 journey) Ability to arrive at simple and intuitive solutions that are best suited for DIY products like Hiver
- Deep understanding of customer journey mapping, user segmentation, and targeting strategies
- Experience collaborating closely with leadership to deliver successful outcomes
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Product ManagementRole Category: Product Management - OtherRole: Product Manager - PharmaEmployement Type: Full timeContact Details:
Company: HiverLocation(s): Bengaluru+ View Contact
Keyskills: Product management Analytical skills Interpersonal skills Usage Sales Helpdesk Customer satisfaction SAAS Customer service Research
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