Sr. Contract Renewal Specialist
- Uniphore Software
- 5 - 10 years
- Bengaluru
- 8 months ago
- Email to a friend
- Report this job
Job Description
Role
As part of the Global Service Operations Team, you will be working with our Customer Success Manager in renewing global support contracts.
You will enjoy working in a hybrid model, spending time in our Bangalore office, to create a strong presence and meaningful partnerships with key stakeholders. You will be a highly proactive self-starter, extremely organised and thrive in an environment that is mission-driven, results oriented and team spirited!
This role is a fantastic opportunity to work for a global company growing rapidly and at a stage where your knowledge, experience and expertise can be used to influence the renewal practices we put in place as the business continues to scale.
What You'll Do
- Sending renewal quotes 90 days before expiry date
- Chasing renewal quotations by telephone or email within agreed timescales.
- Responding to customer queries, addressing barriers to contract renewal.
- Escalating issues around contract renewal to the relevant Account Manager / Support Manager for resolution.
- Updating and maintaining real time accurate records using the internal systems.
- Raising purchase orders to 3rd party suppliers
- Evaluating opportunities to improve on process or approach and add value to the team.
- Work collaboratively with other members of the finance team in creating contracts and checking orders.
- Checking and Invoicing orders, maintaining subscription orders
- Champion Uniphores core values in the business.
What Youll Need
- Suitable experience in a similar role, combined with experience working at this level in a comparable industry/ organisation.
- Experience working within a global business and the ability to work at all levels in an organisation.
- Excellent communication skills, both written and verbal.
- Attention to detail.
- Ability to perform well in a fast-paced environment and be an effective problem solver.
- Excellent time management skills with the ability to prioritise workload and work well under pressure.
- An innovative, self-starter who is self-motivated and confident with excellent commercial acumen.
- Excellent interpersonal skills with good judgment, be able to maintain confidentiality.
- Proficient in Microsoft Word, Excel and Outlook.
Our benefits & employee value proposition
- Access to LinkedIn Learning
- Global Wellness Program Wellness for you
- Global Reward Platform - U Rock
- Hybrid work culture
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: ContractContact Details:
Company: Uniphore SoftwareLocation(s): Bengaluru
Keyskills: Renewals Contract Review Contract Compliance Contract Management Contract Negotiations
Similar positions
Uniphore Software
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everythin...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in