Senior DevOps Engineer (8+ years)
- SAP
- 8 - 13 years
- Bengaluru
- 28 days ago
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Job Description
We are looking for a highly ambitious DevOps Engineer to join our exciting journey in Integration Suite Customer onboarding team to alleviate customer onboarding experience. You will be a member of a cross-functional scrum team and take part in all team activities including researching and prototyping, testing and ensuring onboarding of cloud native services for customer is seamless. If you are interested in cloud native technologies, you will find an inspiring and professional environment for your learning and growth. We emphasize teamwork and a trust-based working model. Collaboration with other teams in an international environment will be a regular part of your work.
Role Information:
- Contribute and gain experience in seamless customer onboarding of enterprise scale cloud
applications with DevOps culture at heart
.
- Actively drive ITIL best practices to achieve operational excellence and efficiency and maximize uptime.
- Active participation in program, live site meetings and bring visibility to the customer onboarding team and topics .
- Continuously decrease mean time to recovery and meantime to detection.
- Actively drive customer escalations, expert Live site handling, providing on-call support during off-business hours
- Review the live site issues, KPI s and identify improvements for the Engineering & customer onboarding team
- Implementing cost-control strategies
- Continuously gain more insights into the product and share the learning with the team.
- Act as an interface between the SAP and the partners.
- Own the service catalog for the customer onboarding team.
- Acquire and maintain knowledge of existing and new products and services in order to provide accurate and efficient customer support
- Drive continuous improvement projects to bridge gaps in existing processes
Experience (Role Requirements):
- BE / BTech with strong analytical and problem-solving skills .
- Be a great team player ensuring seamless work with geographically distributed teams.
- 8+ years of work experience
- Good verbal and written communication skills as well as interpersonal skills
- Strong knowledge of cloud, IT service management software.
- Strong customer focus, service minded, and experience in handling customer escalations.
- Customer centric and data driven approach
- Familiarity with at least one cloud solution such as Amazon, Azure or Google
- Ability to learn and adapt quickly
- Ability to bring forth new ideas with a strong drive for results
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QA
Role Category: DevOps
Role: DevOps Engineer
Employement Type: Full time
Contact Details:
Company: SAPLocation(s): Bengaluru
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Keyskills: Operational excellence Analytical devops Cloud ITSM Customer support Scrum service catalog Continuous improvement Analytics
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