Rm-eeg- Emerging Enterprises Group (working Capital/business Banking )
- Hdfc Bank
- 1 - 6 years
- South Goa
- 12 months ago
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Job Description
To run initiatives in line with key objectives of the Business in order to attain the banks objective of business leadership.
Key Responsibility Areas : Actionable Branch Management
- Plan the branch visits detailing the coverage every week
- Meeting the branches during the morning meeting - every branch once a month
- Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls
- Planning the catchment area activity/scoping for lead generation/joint call
- Ensure RM/PB activation from the activities above and review of branch performance/resource wise performance/review with CH as and when required.
- Creating excitement in branches/spot sanctions/contests/recognition program
- Check CRM daily and review the leads/update follow up leads/with dates
8 Document branch meeting through Cogent/mailsLead generation/logins
- Planning the above so that it translates into 2 calls per day/2 appointments per day
- Send the communication to the customer on documents required
- Follow up the on the calls made for documents/arrange for pickup of documents
- Check for completeness of documents
- Go through the Financials/bank statements for churn/bounces/interest servicing
- Collection of property documents for legal/valuation - check for completeness chain docs etc.
- KYCs
- List down the points to be clarified from the customer
- Fill in the FAQs post discussion with the customer
- SPE updation
- Submission of file to ops for scanning
- Submission of docs for legal/valuation
- Co-ordination with customer/valuer
- Buyer/supplier ref check -----> Ref leads
Cross Selling
- To be the one-stop shop for each of our EEG clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer.
- Monitor and track Leads.
Renewals
- List down the renewals every month for the next two months
- Work on the renewals in advance
- Mail to the respective customers on docs required for renewal
- Follow up weekly twice for docs
- Arrange for collection of documents
- Check the documents for completeness
- Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos
- Speak to the customer for addressing issues/aberrations
- SPE
- Hand over to ops for scanning
- follow post login formalities
- For renewals overdue and having genuine delay put up for extensions
CAM conditions review/OBA review
- Churn review for OBA once a month
- Conditions review once a month
- If OBA waiver required/check for justification/check for churn/put up to the authority
- If not inform the customer on closure of OBA/levy of 2% penalty
- Same for CAM conditions
Call Memos
- List down the call memos due for the quarter
- Review of ASR/ACR/cam conditions/deferrals for the customers
- Meet the customer and understand the business/issues if any
- Upload the call memos in shock and awe for endorsement/noting
Portfolio Management and Housekeeping (HK)
- Reduce HK.
- Closure of critical and high aging items
Stock insurance/property insurance
- Communicate the premium to the customer after listing down the pendency
- Collect docs if required
- Submission to OPS
Delinquency management
- Depending upon severity of each case - Customer Call for servicing Interest.
- Email communication to Branch & customer
- Personal Visit to Customer Joint Visit with Credit Manager;
- Rigorous follow-up
Complaints : CRM MD PNO CRO
- Analyze complaint
- Seek resolution post discussing with Customer
Educational QualificationsKey Skills
- Educational Background C.A, MBA, Graduate
- Interpersonal Skills
- Coordination with multiple teams & multiple activities
- Ability to work under pressure.
Experience Required:
- Total Work experience 1-3 years
Major Stakeholders
- Branch Banking Team
- Operations
- Product Team
- Credit
Job Classification
Industry: BankingFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Branch Sales ExecutiveEmployement Type: Full timeContact Details:
Company: Hdfc BankLocation(s): South Goa
Keyskills: Relationship Management Sales Relationship Acquisition
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HDFC Bank Limited HDFC Bank Ltd was promoted in the year 1994 by the premier housing finance company of the country, HDFC Ltd. The Bank commenced operations as a Scheduled Commercial Bank in January 1995. Today the Bank has a nationwide network of over 2000 branches and 5624 ATMs spread over 996...
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