Application Support
- Digital Aptech
- 3 - 8 years
- Kolkata
- 11 months ago
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Job Description
Job Profile
Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.
Track all alert emails and take required action
Follow defined process flow for all cases
Handle Code Registration Requests from Users.
Handle Data Provision task.
Do Primary analysis for responding to user queries
Provide root cause analysis on reported problems and suggest solutions wherever possible
Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.
Coordinate with Development & System Support teams as required
Track Releases/Data Patches and Coordinate Release Management process with stakeholders.
Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release
Update daily log sheets and ensure proper shift hand-over
Document standard procedures
Provide support during UAT and Training
Ensure task timelines are met consistently and the process standards are followed.
Gain knowledge of the International Shipping Industry business.
Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.
To complete all related tasks commensurating the position that may be assigned by the superiors from time to time
Preferred Skill Set
Minimum 3+ years into Application Support
Bachelor s degree in information technology, computer science, or related field
Verifiable experience in Functional Application Support.
Preferred to have good exposure in SQL
Job Category: Application Support
Job Type: Full Time
Job Location: kolkata
Work Experience: 3+ years
Salary: 6 - 10 LPA
Notice Period: 30 Days
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Job Classification
Industry: InternetFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database Developer / EngineerEmployement Type: Full timeContact Details:
Company: Digital AptechLocation(s): Kolkata+ View Contact
Keyskills: Application support Payroll IT consulting HTML Information technology Release management SQL
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