Windows System Admin Level 1
- EverData
- 1 - 6 years
- Jaipur
- 30 days ago
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Job Description
Windows System Admin Level 1 to help support our customer base, both directly & indirectly. Activity required interaction with application software and operating systems to diagnose & resolve unique, non- recurring problems in Hosting Environment
Major Duties /Responsibilities
- Treat all customers in a professional, respectful manner
- Handling Technical support tickets from web hosting customers
- Supporting the roll-out of new applications
- Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
- Troubleshooting a variety of technical issues customers are having with their web hosting services
- Prioritizing and managing many open Ticket at one time
- Successfully completes other duties and projects as assigned.
Qualification, Knowledge, Skill & Abilities
- Computer Knowledge, Good Communication, Preferably B.Tech.
- Windows Certified Engineer Preferred
- Willing to work in a 24*7 Environment
- Experience with Hosting Control Panels (CPanel/WHM/Plesk)
- Basic installation, server security, server monitoring
- Excellent understanding of SMTP, HTTP, FTP, IMAP, POP, Exim
- Installation and modification of Apache, Bind, DNS, PHP, MySQL, Perl
- Managing server Backup/Restore
- DNS Management
- Ability to work well with a team, constantly changed environment and follow instructions from supervisors and senior colleagues
- Confident and passionate
- Organizational skills with the ability to multitask by talking, using technology and listening
- Ability to troubleshoot web hosting and technical procedures as needed
- Dependable to be at work during assigned shifts and to complete work as expected.
Experience
Level 1 - Experience 1+ years
Level 1 - Experience 1+ years
Package As per eligibility of candidate(Atleast One Year Service Contract)
No of Vacancy:
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EverData, a top Web hosting and data center services company in India, provides a 7-day money-back guarantee on all our services. Our devotion towards client satisfaction is completely proven by our 7 days money-back policy, which allows our clients to try out their services risk-free and make an informed decision about their web hosting needs.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time
Contact Details:
Company: EverDataLocation(s): Jaipur
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Keyskills: SMTP FTP MySQL PHP Perl HTTP Windows Apache Troubleshooting Technical support
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