Handling Inbound and Outbound Calls
Resolving Customers queries
Handling of inbound calls received from customers Inquiring on their, product or process related information.
Service customers on their Banking related inquiries.
To meet the Customer Satisfaction Parameters and meet the defined service standards.
Satisfactorily resolve queries and complaints received from customers.
Keyskills: customer support outbound tellecalling customer relationship voice process voice support sales outbound sales inbound customer service customer care
ICC Group is a chain of organizations having various divisional industries like E commerce / Logistics . the company is having its existence from 40 years having HO in India & USA.